当外贸客户说Thinkagain,怎么破局
料神聊外贸
2024-09-10 13:04:51
做外贸,经常遇到客户说:“我再考虑一下”
可别真傻傻一句:好的,等您回复😰
直接把订单拱手让人。。。
可以参考以下5种话术:
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🔑(1)先赞同再找抗拒点
"I totally understand your point of view. In fact, most of our guests also take the time to think before making a purchase.
At the same time, I would like to ask, are you mainly worried about the quality of products, or have bts about our company?"
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🔑(2)主动提供帮助
"Find.I see what you mean. May I ask what specifically you have in mind? How can I help you?"
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🔑(3)设定再次跟进的时间
"Great.I will follow up with you on Monday.How does that sound?"
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🔑(4)给客户一个缓冲时间
"Makes sense.Tell me, if I don't hear back from you by [时间], what should I do?"
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🔑(5)寻找决策人员
"I understand your concern. After all, whether to buy a product is decided by the team together. Besides you, who else in your team do I need to talk to? Or do you need any information for you to communicate with the rest of the team?"
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